You see a deposit marked as paid by your bank but the Spinboss balance still shows the old amount. The most common cause is a transfer that has not yet been matched to your account by the payment system.

Deposit sent but not on the balance

The player sees a completed bank transfer and a casino balance that has not changed.

• The payment provider has not yet passed the confirmation to the casino.
• The deposit was made with a different payment method than the one registered on the account.
• The player entered a wrong reference or account number at the bank.
• The deposit is held by the bank for a routine internal check.
• A bonus code was entered in the wrong field and the deposit went to the main balance only.

1. Open the deposit history in the cashier and note the status shown for that payment.
2. Keep the bank receipt or confirmation message ready.
3. Refresh the cashier page once after a short wait.
4. Log out and back in through the Spinboss login page.
5. If the status still shows pending, wait a little longer before taking other steps.
6. Compare the amount sent with the amount requested.
7. Check that the payment method used matches one saved on the account.
8. Make sure no bonus code was needed for that deposit.
9. Look at the bonus balance separately from the cash balance.
10. Write down the reference number from the bank receipt.
11. Take a screenshot of the cashier page showing the missing deposit.
12. Avoid sending a second deposit to the same account while the first is unresolved.
13. Contact the casino support with the receipt, the reference and the screenshot.
14. Reply promptly if support asks for extra proof of payment.
15. Do not share your Spinboss password or card details in the chat.
16. Contact support immediately if the bank confirms the payment and the casino balance is still unchanged after a full day.

Payment declined because of limit rules

The player sees a message that the amount is outside the allowed range for the chosen method. spin-boss.jpn.com applies amount ranges to each payment route, so a sum that is fine for one method may be refused for another.

• The amount is below the minimum set for that payment method.
• The amount is above the maximum set for that payment method.
• The player has reached a personal deposit or withdrawal ceiling.
• The chosen method does not support the currency of the account.
• The bonus terms require a different minimum for the selected offer.

1. Read the exact message shown on the payment screen.
2. Note the amount you tried to send.
3. Open the cashier and look at the ranges shown next to each payment method.
4. Pick a method whose range includes your amount.
5. If the amount is too high, split it into smaller payments.
6. If the amount is too low, raise it to the minimum shown for that method.
7. Check the currency of the chosen method against your account currency.
8. Remove any active bonus from the deposit if the minimum is higher with it.
9. Try the payment again with the corrected amount.
10. Keep the error message if the same decline appears again.
11. Review your recent deposits and withdrawals for a personal ceiling.
12. Wait if a daily or weekly ceiling has been reached.
13. Use a different method only if it is in your own name.
14. Write down the time of each failed attempt.
15. Contact support when the allowed range is unclear or when two correct attempts are both declined.

Withdrawal pending longer than expected

The player sees a withdrawal marked as pending and the money has not left the casino balance.

• The account is still awaiting identity or address confirmation.
• The withdrawal request was made before the deposit was fully cleared.
• An active bonus still has playthrough left to complete.
• The chosen withdrawal method is not the same one used for the deposit.
• A routine check is being run on the account.

1. Open the withdrawal history and note the exact status and time of the request.
2. Check the account messages for any request for documents.
3. Send clear photos of the requested identity or address papers if asked.
4. Make sure your name and address match the details on the account.
5. Look at any active bonus and its remaining playthrough.
6. Finish the remaining playthrough if a bonus is still active.
7. Confirm that the withdrawal method matches the deposit method where required.
8. Cancel a second withdrawal request if you created one by mistake.
9. Log out and back in through the Spinboss login page to refresh the status.
10. Do not create new withdrawals while one is pending.
11. Keep screenshots of the pending withdrawal and any support replies.
12. Wait for the pending status to change to processing.
13. Check your bank or wallet only after the casino marks the payment as sent.
14. Avoid making new deposits until the pending withdrawal is resolved.
15. Contact support when the withdrawal stays pending after all documents are accepted and the bonus playthrough is complete.

Welcome bonus or free spins not credited

The player sees no bonus balance and no free spins after making a qualifying deposit.

• The bonus code was not entered or was written with a typo.
• The deposit was below the minimum for the welcome offer.
• The player already used a welcome offer on the same account.
• The bonus was credited but appears only after the cash balance is used.
• The offer is not available for the chosen payment method or currency.

1. Open the bonus section and check for an active or expired offer.
2. Look at the bonus balance separately from the cash balance.
3. Find the bonus code you used and compare it with the one in the offer.
4. Confirm the deposit amount met the minimum for the welcome offer.
5. Check whether you have claimed a welcome bonus before on this account.
6. Make sure no other bonus was active when the deposit was made.
7. Look for free spins inside the game screen rather than in the cashier only.
8. Refresh the page after logging in again.
9. Take a screenshot of the deposit and of the bonus section.
10. Note the time of the deposit and the code you entered.
11. Avoid making another deposit for the same offer until this is resolved.
12. Do not open a second account to claim the welcome offer again.
13. Write a short message to support with the code, the time and the screenshots.
14. Answer any question about the payment method used.
15. Contact support if the bonus still does not appear after the deposit is confirmed on the balance.

A single habit prevents most of these problems: keep one payment method that matches your name, save every receipt and screenshot, and finish any active bonus before starting a new deposit or withdrawal.